Preparation for Work – Retail

This course helps you prepare for jobs in the retail and customer service sector. You will learn about working in a retail environment, supporting customers and developing the confidence and practical skills needed to apply for retail jobs.

What skills, knowledge and behaviours will you be developing?

You will develop the skills to welcome and help customers, answer questions, handle simple transactions, organise stock and communicate effectively with colleagues. You will gain the knowledge of retail job roles, customer service, workplace safety and what employers expect from staff working in retail. You will also develop positive behaviours such as punctuality, teamwork, patience, honesty, flexibility and a positive, customer-focused attitude.

What could you do next?

After this course, you could progress to accredited retail, customer service or business courses, Essential Digital Skills, English or maths provision, volunteering, work experience or supported job applications. You may also move into employment as a retail assistant, sales adviser, cashier, stock assistant or customer service assistant, or progress to an apprenticeship in retail or customer service.